How This FAQ Works for You
We built this FAQ around the questions that come up most — deposits stalling, accounts needing verification, or withdrawals sitting in queue. Each answer covers the actual step, not just a pointer to another page. Deposit through bKash by opening your bKash app, selecting Send Money, entering the account number shown in the cashier, and confirming with your PIN. Nagad and Rocket
follow the same pattern through their respective apps. For withdrawals, you submit the amount in the cashier, confirm your registered wallet number, and the transfer is initiated to your bKash, Nagad, or Rocket account. Account access questions — forgotten PIN, OTP not arriving, verification pending — each have their own section below. If something is not covered here, our support team handles
it directly. Check the support section on this page for how to reach us.
- bKash deposit path
- Nagad transfer steps
- Rocket withdrawal
- Account verification